Returns & Exchanges

At CANDY HOUSE, we want you to be completely satisfied with your high-tech purchases, which is why we offer a 30-day return window for all premium electronics. Items must be returned in their original packaging with all accessories and proof of purchase to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully place the electronic device in its original box, ensuring all cables, manuals, and protective padding are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the pre-paid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, your refund will be processed to your original payment method within 5-7 business days.